The Best CRM Software Solution For Small Business In Malaysia

Growing businesses often outgrow their basic accounting software or legacy ERP systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Customers also feel pain around scalability, mobility, and cloud. In addition to these challenges, businesses may also struggle with managing their customer relationships and customer data as they expand.

Here are signs that your current solutions won’t be ready to handle additional growth.
• Systems are disconnected and information is siloed
• Duplicate data entry into multiple systems is a daily routine
• Accounting occurs in Excel, not your financial system
• Reporting is complicated and provides insufficient information
• Lack of secure workflows and audit trails increase risk
• Inability to handle increased inventory and transactions

Dynamics 365 Business Central not only connects your people and processes with a single, unified solution, but also improves your customer experience and customer satisfaction so data can be quickly and easily shared with key people throughout your company. You have access to the most current, accurate data so you’re making the most informed decisions possible.

• It Automatically pull systems and processes together to manage financials, sales, service, operations, and manufacturing.
• It connects with 3rd party applications like payroll, banking, CRM, or industry-specific systems.
• Office – Business Central is deeply embedded with Office 365, enabling unmatched productivity and ease of use.
• AppSource – the AppSource marketplace features hundreds of available solutions that seamlessly extend business central’s capabilities, either horizontally or for industry verticals.
• AI/ML and Business Central embeds advanced Azure AI and ML capabilities. The outof-the-box AI models can be extended and customized using the Azure Machine Learning Studio.

CRM software for small businesses is a valuable tool that is suited to significantly polish customer management processes. Aiming to systematize interactions with customers and clients effectively, TRT’s CRM software helps small businesses to organize real-time data, track interactions, and manage sales processes more seamlessly — providing convenient insights to enhance customer engagement and increase sales revenue.

We strive our highest effort to create well-implemented CRM systems that allow businesses to better understand their customers’ needs and preferences, enabling them to tailor their marketing strategies accordingly. This empowers business efficiency and increased customer loyalty, a step closer to achieving their long-term goals.

In addition to our top-notch CRM software solutions, we also offer comprehensive IT support and network maintenance services to keep your business running smoothly. You can reach out to us to understand more about how we have built our track record in D365 and review how it relates with the organizational line of business requirements.